"Training AI" sounds like you need a data science team and six months. You don't. Here's what it actually means in plain English.
It's Teaching, Not Programming
Think of it like onboarding a new employee. You give them your processes, your FAQs, your pricing, your tone, your do's and don'ts. They learn how your business works so they can represent it properly.
That's it. That's training AI.
What You Actually Provide
Your website content. Your most common customer questions. How you want things worded. Your services and pricing. Your policies. Past emails that show how you communicate. That's the raw material.
The AI reads all of it, understands the patterns, and uses that knowledge to respond like someone who works at your company. Not generic. Not robotic. Yours.
The Takeaway
You don't need to be technical. You just need to know your business — and you already do.
If you can onboard a human employee, you can train an AI. The difference is the AI remembers everything and never needs to ask twice.